HOW IT WORKS

1.) Select and pay for the jewelry repair service needed

2.) Print out the pre-paid and insured FedEx label we provide. Then ship your jewelry to our goldsmiths.

3.) Relax as you track the entire repair process from home!  

INCLUDES SHIPPING AND 1-YEAR WARRANTY

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SPEAK WITH AN EXPERT

1 Year warranty

Free two-way shipping

Insured up to $15,000

Free two-way shipping

1 Year warranty

Quality Assurance

DESCRIPTION

Each jewelry repair is performed by an expert goldsmith and includes a 1-year warranty. Typical turn around time is 2-3 business days once the jewelry is received.
 

Once the order has been processed we will contact you to either schedule an at home pickup or date for drop-off.

DESCRIPTION

Each jewelry repair is performed by an expert goldsmith and includes a 1-year warranty. Typical turn around time is 2-3 business days once the jewelry is received.  

Once the order has been processed we will contact you to either schedule an at home pickup or date for drop-off.

+10 YEARS EXPERIENCE

1 YEAR

SERVICE GUARANTEE

TRACK THE ENTIRE JOURNEY

HOW IT WORKS

1.) Select and pay for the jewelry repair service needed

2.) Print out the pre-paid and insured FedEx label we provide. Then ship your jewelry to our goldsmiths.

3.) Relax as you track the entire repair process from home!  

HOW IT WORKS

1.) Select and pay for the jewelry repair service needed

2.) Select either at home pickup or drop off to ship your item.

3.) Relax as you track the entire repair process from home!  

+10 YEARS EXPERIENCE

1 YEAR

SERVICE GUARANTEE

TRACK THE ENTIRE JOURNEY

CURRENT ESTIMATED COMPLETION TIME:

Approximately 2-3 days from receipt

HAVE MORE QUESTIONS?

Speak with one of our jewelry repair experts!

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OUR STORY 

At BY VIVE, we are bringing luxury aftercare into the 21st century and empowering the circular economy by providing intuitive and global access to a network of aftercare services. We are dedicated to preserving quality, value, and craftsmanship.