HOW IT WORKS

Aftercare services that suit you, whether it's from the comfort of your home, office, or even abroad. We esure your goods meet the hands of only the most respected artisans, with zero effort required on your behalf.

Aftercare services that suit you. We esure your goods meet the hands of only the most respected artisans, with zero effort required on your behalf.

1. SUBMIT   2. SHIP   3. TRACK  

1. SUBMIT   2. SHIP   3. TRACK  

TELL US ABOUT YOUR ITEM

Start by submitting a photo and a brief description of your item.

Takes less than 2 minutes

Completely free of charge

Receive your quote within 12 hours

SHIP RIGHT FROM YOUR HOME

Once you approve the quote, we will send you a FedEx label via email.

Shipping label is pre-paid

Includes end-to-end insurance

Pickup services available

SHIP RIGHT FROM YOUR HOME

Once you approve the quote, we will send you a FedEx label via email.

Shipping label is pre-paid

Shipping label is pre-paid

Includes end-to-end insurance

Pickup services available

FAST & TRANSPARENT JOURNEY BACK TO YOU

We know how important your luxury is. Stay up to date during the entire journey.

Typical repair times take 4-5 business days

Get SMS notifications for each step

Detailed shipment tracking

FAST & TRANSPARENT JOURNEY BACK TO YOU

We know how important your luxury is. Stay up to date during the entire journey.

Typical repair times take 4-5 business days

Get SMS notifications for each step

Detailed shipment tracking

WHY US?

4.8 / 5 STAR RATING

That's our average customer satisfaction rating on TrustPilot. See why customers love us!

+10 YEARS

Each of our artisans boasts over 10 years of experience in his/her craft.

100% HAPPY

We guarantee that you will love your repair. Each repair is backed by our 1-year warranty.

100's OF SERVICES

Throughout the years, each artisan has completed hundreds of services just like yours.

PEACE OF MIND

We understand that handing over the pieces that matter to you is a gesture of trust.

From start to finish, we make sure that every item is precisely monitored and insured. Guaranteeing an efficient and safe return to your hands.

CONTACT US

Have questions about how the process works or what type of repair services are offered? We are here to help.  

CONTACT US

Have questions about how the process works or what type of repair services are offered? We are here to help.  

FREQUENTLY ASKED QUESTIONS

QUOTE FAQs

How long will it take to receive my quote?

Simply click the "Start a Repair" button at the top so we can help determine exactly what service you need.

What if i change my mind? Can I decline the quote?

You can choose to decline the quote at no additional cost.

How does the price quote work?

We assign your service order to the most compatible repair expert in our network. Once the item is inspected, we will send you a personalized estimate. As soon as you receive the estimate, you approve only the work you want.

Which payment methods do you accept?

We accept all major credit cards as well as PayPal. If you would prefer an alternative payment option, please let us know and we will try our best to accommodate.

SHIPPING FAQs

What shipping options are available?

We provide two completely free options when it comes to sending your jewelry items to BY VIVE.

USPS Priority at-home pick-up:
Once you select and pay for your online jewelry repair service, we will contact you to schedule a time for at home pickup. This option allows clients to use their own box and is completely free of charge.  

FedEx Express 3-Day Shipping:
Your shipment is free and fulfilled via FedEx Express 3-Day. Approximately 1-3 business days across all states excluding Alaska and Hawaii. Customers located in those two states, they must ship via FedEx Priority Overnight.

Please note that a signature is required. If you would like to change that, please contact us.

What kind of packaging should i use?

We recommend placing your items either in a small pouch or its jewelry box. When putting these items into a shipping box, use tissue paper or newspaper to fill any extra space.

When will my repair be returned?

All repairs will ship within approximately 1 business day upon completion, and you’ll be provided with a tracking number via email once it ships. Unfortunately, we do not ship on holidays or weekends; for orders completed during those times they will be shipped the following business day.

Can i use any packaging box for the shipment?

You can use any packaging box you have at hand for shipment. Please ensure the luxury good is safely stored in the box.

How is the shipping label sent?

You will receive the shipping label conveniently via email.

TRACKING FAQs

Can i track at what stage my repair is at?

There are several key stages during the restoration process. During each of these stages we provide each customer a notification on the updated status of their repair and an update on its estimated completion time.

What are the key stages during the restoration process?

These include item being recieved, item being restored, item going through quality control, and item ready to be returned.