offer effortless aftercare

create loyalty, reduce waste and grow your sales

Powering aftercare for innovative brands

FLEXIBLITY TO SUPPORT ANY RECOMMERCE MODEL

OUR 3 AFTERCARE SERVICE MODELS

Model 2

custom integrated repairs

Turn repairs into a comprehensive experience

          • White label aftercare services
          • SMS & Email updates
          • Hassle-free insurance and logistics

Model 1

classic repairs

Jewelry, Leather Goods and Outerwear

  • A la carte pricing for all luxury repairs

Model 3

custom integrated repairs + warranty

Provide clients with 1 to 2 year warranties

  • White label aftercare services
  • SMS & Email updates
  • Hassle-free insurance and logistics
  • Full warranty for your products

FLEXIBLITY TO SUPPORT ANY RECOMMERCE MODEL

OUR 3 AFTERCARE SERVICE MODELS

Model 2

custom integrated repairs

Turn repairs into a comprehensive experience

Model 1

classic repairs

Get your Jewelry, Leather Goods and Outerwear repaired

Model 3

custom integrated repairs + warranty

Provide clients with 1 to 2 year warranties

"BY VIVE has proven to be the ideal partner to navigate
the repair space“

- Stephen Webster, CEO of Stephen Webster

"Matching our sustainable goals At Kimai we couldn't be happier!"

-Sidney Neuhaus, CEO of Kimai

benefits for your brand

Cut your Costs

Uniterrupted Sales

Streamline Operations

Unlock Data and Insights

Control your Brand Reputation and Offering

Attract the growing Generation Gen Z


our promise

AN EXPERT ARTISAN NETWORK

Each artisan boasts 10+ years of experience and can handle a multitude of complex services.

FULLY INSURED & TRACKABLE

All shipping and insurance to and from the client is covered. Repairs include a one-year warranty on service completed.

COMPLETE SERVICE OFFERING

Through our platform, customers receive constant Email, SMS, and photo updates of their repair.

AFTERCARE

OSM

Access to repair and customer analytics dashboards.


how it works

initial meeting

We ideate and map out a custom aftercare program suited to your needs.

pilot

We offer both front and backend development to fine-tune the repair experience.

launch

We help optimize and grow your program with best practices and data.

CONTACT US

Have questions about how the process works or what type of repair services are offered? We are here to help.  

GET STARTED WITH BY VIVE

We'll be in touch within 24 hours!

Value is required
Value is required
Value is required
Value is required
Thank you for your interest in BY VIVE!